Feedback & Feature Requests

2 things that are super frustrating, when tagging on canvas the tag window pops over the insight I'm trying to read and tag. Also the overload of undo/dismiss notifications is quite annoying.

I would like to lean a lot more on Workspace Tags (i.e. global tags) as a way to organize information for my company. Yet the way Dovetail has been progressively moving it away from the core researcher experience is very frustrating. First, it's not easy to find it and use it now that it's hidden within Settings. Moreover, when browsing workspace tags, two irrelevant menus occupy 1/3 of my screen, limiting the amount of visibility I have across groups. It's quite frustrating.

It would be great if there was a way to easily move a highlight from one canvas view to another. Oftentimes I import certain tags into a specific canvas view but then realize that a specific highlight better fits a theme in a different canvas view and its a bit tedious to find the right highlight view and add it to a different canvas view

There are many instances where a speaker doesn't need to be a contact, and conversely isn't a Dovetail user. (Most frequently when an invited user hasn't accepted yet). There's extensive threads in the Dovetail community slack already. I'm starting to see occasional "junk" contacts populate because a user's name didn't pop up by the time the user hit "enter" to name a user. Conversely, users who haven't been trained yet to use the contacts database shouldn't be able to accidentally make contacts.

I'm finding it challenging to further analyze the themes generated by Dovetail due to the lack of an export feature. It would be incredibly beneficial if I could export the channels into a CSV format. This would allow me to slice and dice the themes using traditional methods. I can also envision a future where the Dovetail ecosystem incorporates various analytical lenses for this purpose.

Hey, we need to export Insights to pdfs to upload to our internal database. Send to printer option cuts the pages in the middle of sections so that doesn't work. We currently use extension to screenshot the page but then the quality goes down. This feature is almost a necessity for us.

When using the AI Summary on the main search results, each point has references to the source material, which is useful for fact checking. However, if the summary is turned into an insight using the 'Create Insight' button at the bottom of the summary, the resulting insight is missing all of the references, making it difficult in the future to ascertain where that information came from, follow up for more details, or fact check it.

For those of us who have to do more intense editing of transcripts, the text editing functions are quite frustrating, as they behave differently from Word or Google Docs. Most significant is when highlighting part of a word (like a misplaced capital letter), or a word but not the punctuation, Dovetail snaps to include the whole word. I've learned some of the tricks to get around this, but it would feel much more natural if text editing behaved like every other editor out there. It also seems very hit and miss whether double clicking a word will actually select the full word. This has a surprising impact on my time and general experience with the product.

Would be fab to have accordions for notes so I can open and close interview notes closed while reviewing the video transcript or vice versa. Just a bit overwhelming coming into a note and seeing all the interview notes and transcripts!

It would be good to have more than 1 readme page. i.e. I have a project where I want to give a general overview, but also have links out ot tables of participants, interview questions/structure, template NDA's/participant forms. Basically all the things relevant to a project, that I have to oddly store seperately at the moment.