Feedback & Feature Requests

There are many instances where a speaker doesn't need to be a contact, and conversely isn't a Dovetail user. (Most frequently when an invited user hasn't accepted yet). There's extensive threads in the Dovetail community slack already. I'm starting to see occasional "junk" contacts populate because a user's name didn't pop up by the time the user hit "enter" to name a user. Conversely, users who haven't been trained yet to use the contacts database shouldn't be able to accidentally make contacts.

Currently there's only one layer of tagging system, but I think it is quite important to have another layer of tagging. Eg. we do general tagging - pain points, goals, etc. then descriptive tags, pain points - difficult to navigate. It would be awesome if we can do tagging under the pain point tags, the bigger tags.

Oftentimes I need to include a reel of several clips put together in reports outside of Dovetail. In many instances, I want to shorten the tags to only include the most relevant information in these video clips. However, the only workaround to not mess up the tags for analysis is to create a separate tag for video reels which duplicates work. Additionally, sometimes I want to cut out part of a clip to reduce white noise and ensure clips are short and to the point. In those instances I might have to create two or more tags to get the exact relevant parts of a conversation. It would be more helpful if when creating reels or videos to download, I could cut out part of the reel and not have that impact the tag I'm using for analysis. Reduct made this super easy - I would use them as a reference Creating reels should be independent of insights - I might want to clip a specific reel for a specific report and it could be unrelated to the general insights for that research study Also If there was an easier way to integrate video clips into google slides, right now I have to download the video clip, upload it to google drive, and then add it to my slides which is a hassle. Finally, I would love to be able to download audio clips - that doesnt seem available either.

Invite Dovetail to your Zoom, Meet, or Teams calls to auto-record the call and import it to Dovetail.

When I would like to "Group by" by the specific Global Field is showing the whole list of all options that are in this Global Field, while it should only group by the options that I used in my Data in this Project. Now, to see only relevant options from Global Fields to make some comparison I have to hide all others options, which often times is the list of tens options, which is really irritating and cumbersome.

It would be great if there was a way to easily move a highlight from one canvas view to another. Oftentimes I import certain tags into a specific canvas view but then realize that a specific highlight better fits a theme in a different canvas view and its a bit tedious to find the right highlight view and add it to a different canvas view

Being able to make groups is helpful. However, I often observe the need to create sub-groups of tags within these groups, as there can be multiple underlying relationships between tags within a group. For particularly complex projects, I currently have to leave Dovetail and have to use other tools once I reach that stage of analysis where I'm trying to establish relationships between tags. It would be amazing if there was a way to make a sub-group within a group in a tag board.

when watching user research sessions... i want the video to be bigger. not full screen, but bigger than the current "pop out" player. i wish there was an option for the transcript to follow along with the video. or at least a button to "catch up" and scroll directly to my point in the video. the way UserZoom does this is basically perfect.

I'm facing challenges when collaborating on notes and insights with multiple Dovetail users. Sometimes I return to a document after a few days and find significant changes, but I can't see who made those changes or revert to a previous version if needed. I'd also like to see the history of the comments on a note or insight, and love that the 'ability to resolve comments on insights and notes' is currently being upvoted as I believe that's a crucial feature as well.

https://www.rippling.com/app-shop Our company relies on Rippling to simplify management of integrated SaaS services. It would be hugely helpful if Dovetail was a listed provider in the Rippling app-shop. The process for this is detailed on their developer portal. https://www.rippling.com/developers