Feedback & Feature Requests

There are many instances where a speaker doesn't need to be a contact, and conversely isn't a Dovetail user. (Most frequently when an invited user hasn't accepted yet). There's extensive threads in the Dovetail community slack already. I'm starting to see occasional "junk" contacts populate because a user's name didn't pop up by the time the user hit "enter" to name a user. Conversely, users who haven't been trained yet to use the contacts database shouldn't be able to accidentally make contacts.

First of all, I love the integration! It would make my life a lot easier if I could set up different filters based on specific keywords and send them to different projects. As a product Manager and Designer/researcher, I am juggling multiple type of interviews at any given time and having them go to the right place will be a huge time saver in my process.

I'd like to 'merge' multiple highlights (tagged sections of text) within a tag so they just appear as 1 highlight. This is so that: A) I can create a seamless video clip which explains all the context around the tagged content rather than it being spread across 2 or 3 separate highlights.. Sometimes I tag a paragraph, then there's some unrelated chat or meandering off topic before the participant comes back and adds more context. I'd like all of that together within the highlight. B)In the count of how many highlights are in each tag I can decide if some of them shouldn't be counted because for example they're all from the same participant session discussing the same concept, they're just spread across the transcript so I had to tag them separately. E.g. I could see at a glance whether a count of '3' means 3 participants have mentioned it, or it's 3 mentions from the same session.

Highlight and tag silent parts of videos or images to add important context that is visually shown

Currently there's only one layer of tagging system, but I think it is quite important to have another layer of tagging. Eg. we do general tagging - pain points, goals, etc. then descriptive tags, pain points - difficult to navigate. It would be awesome if we can do tagging under the pain point tags, the bigger tags.

It would be a huge improvement if there were resizeable containers on Canvas OR the ability to toggle tag truncation off/on when it's off, the tag will modify the card container size, so long tags will force the card to be really wide we have this behavior for really long highlights which extend the container vertically (with an expand/collapse toggle)

All of our customer calls are recorded in Gong, would love to be able to automatically import into Dovetail instead of a manual download/upload process.

After importing/ creating a note in Dovetail via the Google Calendar/ Zoom/ other integrations, it would be helpful to be able to automatically link participants to existing contacts in Dovetail based on their email address.

Oftentimes I need to include a reel of several clips put together in reports outside of Dovetail. In many instances, I want to shorten the tags to only include the most relevant information in these video clips. However, the only workaround to not mess up the tags for analysis is to create a separate tag for video reels which duplicates work. Additionally, sometimes I want to cut out part of a clip to reduce white noise and ensure clips are short and to the point. In those instances I might have to create two or more tags to get the exact relevant parts of a conversation. It would be more helpful if when creating reels or videos to download, I could cut out part of the reel and not have that impact the tag I'm using for analysis. Reduct made this super easy - I would use them as a reference Creating reels should be independent of insights - I might want to clip a specific reel for a specific report and it could be unrelated to the general insights for that research study Also If there was an easier way to integrate video clips into google slides, right now I have to download the video clip, upload it to google drive, and then add it to my slides which is a hassle. Finally, I would love to be able to download audio clips - that doesnt seem available either.

I would like to lean a lot more on Workspace Tags (i.e. global tags) as a way to organize information for my company. Yet the way Dovetail has been progressively moving it away from the core researcher experience is very frustrating. First, it's not easy to find it and use it now that it's hidden within Settings. Moreover, when browsing workspace tags, two irrelevant menus occupy 1/3 of my screen, limiting the amount of visibility I have across groups. It's quite frustrating.